While wireless charging, both the power bank and the phone get warm, is that safe?
Wireless charging requires the process of electromagnetic conversion, so it is safe to feel warm. This situation will be relatively obvious when the phone below 40% because it require full power charging. We recommend start charging above 40%.
Heavily using my phone while charging will reduce charging efficiency?
Yes, please minimize the use of high-power apps during wireless charging, such as taking photos, recording videos, or playing games. When you feel the phone is getting too hot, please stop using and wait until it cools down.
Wearing a magnetic phone case will reduce charging efficiency?
Yes, Using a Magsafe case would reduces charging efficiency to 80-90%, and it will increase the heat at the same time. We recommend charging without phone case to improve charging efficiency.
Why is my power bank providing fewer capacity charge than expected?
All power banks will loss 35%-45% capacity from battery cell and circuit inefficiencies during charging (Rate Capacity < Battery Capacity). 5000mAh is designed for portability. If you need all-day battery life, please choose 10000mAh or above.
Is it compatible with all mobile phones?
It is ONLY compatible with iPhone 17/16/15/14/13/12 Series and Magsafe case. It’s NOT suitable for “iPhone 11 or below series”, “all Android phones” and “non-Magsafe case”. Please check your phone model and case carefully before purchasing.
While wireless charging, both the power bank and the phone get warm, is that safe?
Wireless charging requires the process of electromagnetic conversion, so it is safe to feel warm. This situation will be relatively obvious when the phone below 40% because it require full power charging. We recommend start charging above 40%.
Heavily using my phone while charging will reduce charging efficiency?
Yes, please minimize the use of high-power apps during wireless charging, such as taking photos, recording videos, or playing games. When you feel the phone is getting too hot, please stop using and wait until it cools down.
Wearing a magnetic phone case will reduce charging efficiency?
Yes, Using a Magsafe case would reduces charging efficiency to 80-90%, and it will increase the heat at the same time. We recommend charging without phone case to improve charging efficiency.
Why is my power bank providing fewer capacity charge than expected?
All power banks will loss 35%-45% capacity from battery cell and circuit inefficiencies during charging (Rate Capacity < Battery Capacity). 5000mAh is designed for portability. If you need all-day battery life, please choose 10000mAh or above.
Is it compatible with all mobile phones?
It is ONLY compatible with iPhone 17/16/15/14/13/12 Series and Magsafe case. It’s NOT suitable for “iPhone 11 or below series”, “all Android phones” and “non-Magsafe case”. Please check your phone model and case carefully before purchasing.
Ultra Slim 5000mAh
