Question 1

I've seen a number of claims that GoHardDrive only sells used enterprise equipment that have had the SMART data reset and manufacturer warranties long expired.  Is there no way to tell for sure in advance what we'll receive?

Accepted Answer

I suggest you write to them through NewEgg's message center. I purchased four of these Coolspin Drives (4TB) and also purchased eight of the NAS drives from NewEgg. There is no difference in the performance of these drives. I have these drives in the MediaSonic Probox towers, connected via USB3 with no errors. The Coolspin's actually formatted as 4TB without partitions in Drive Management - the other drives all partitioned off 200MB as second partitions, The Coolspin's were listed as new and the packing list also listed them as new.

Question 2

Are these drives new or used/refurbs?

Accepted Answer

Ordered 3 drives, all came with around 3 years of on time!!! This is rediculous, newegg. Very disappointed. I don't doubt these drives will last for a while, but I think we should have the right to know what we are buying. If these are pulled drives, it should be advertised as much. As far as I know, this could be grounds for lawsuit...

Question 3

Description says w/1 year Warranty, but the Warranty & Returns tab says limited 3 year warranty on parts and labor.  Which is it, 1 year or 3 years?

Accepted Answer

Hello,

Thank you for contacting us in regards to your question.  The specifications of the item will be updated shortly. We thank you for brining this to our attention.

Thank you, 
Newegg Support

Questions & Answers